Tier 2  " Special Delivery"

	All the services of Tier 1 plus:
	Additional monthly reporting access Servers exceeding thresholds Server outage report
	Quarterly Exchange architecture reviews On-site visit from Horizons engineer to give Exchange a system checkup Review and Plot Exchange design noting new sites and servers that have been added since last visit Review gateways such as fax, pager, SMTP, and X.400 that have been added to the system Interpret response time charts and identify possible bottle necks to mail flow