PostWatch.com Reports

Once you are signed up for PostWatch you will gain access to  several reports accessible both on-line and eMailed to you on a daily basis.  The Online reports will allow you to determine outages and can help in detecting and troubleshooting your current eMail delivery problems.  The daily reports will help you show management and your customers the performance they are receiving from your eMail system.  These reports can also identify possible configuration problems that go unnoticed until a major outage highlights the problem.

On-Line Reports

On-Line reports are accessible from your secure PostWatch login.  The online pie-chart report is an example of a chart that can be dynamically adjusted over the Internet right from your WEB browser. You can select the server and time frame you would like to have displayed.

Daily reports eMailed to your inbox

The daily reports can be sent to your inbox or to a shared folder on your Exchange server.  The reports are designed to give you a view of your systems performance during the previous day.  

The Percentage by Category Chart illustrates the percentage of time the  Exchange server's response times fall into your performance level categories for the previous day.  In the example graph, the performance level Categories have been broken into five categories and color coded accordingly. The Green color in the graph represents the percentage the probes were returned to the PostWatch Smart Poller in 0 to 5 minutes.

The Daily Outage Report graphs the outages or substantial delays your users may have experienced the previous day.  An outage is defined as a probe that doesn't return in less then 60 minutes.  An outage is also a probe that never returns.  This type of outage can be considered extreme and may be an indication of lost mail.  Both types of outages are depicted on the graph for each server over a 24 hour period.

= Probe message that took more then 60 minutes to return.

= Lost Probe. The return probe was not received, this could be an indication of lost mail.

The Response Time Detail Graph is a traditional 3-D Line graph of your Exchange server's response times for the previous day. The graph will show the response time of each probe sent and received with outages showing up as a break in the graph.  This graph is useful to identify common infrastructure that may be effecting eMail performance.  For example, if you see several of your Exchange servers response time peak all at the same time then something they have in common may be causing the slowness.  Often this is a bottleneck with the firewall, your ISP, or WAN infrastructure.  By viewing these charts over a period of time you can identify daily trends in eMail response and start looking for ways to improve performance.